At HWM Renovation (“we,” “our,” or “us”), we are committed to protecting your privacy and safeguarding the personal information you provide when visiting our website or using our services. This Privacy Policy explains how we collect, use, disclose, and protect your information in accordance with applicable Canadian privacy laws.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide when you:

Request a quote
Contact us by phone, email, or contact form
Schedule a consultation
Subscribe to updates or newsletters
Submit inquiries through our website

The information we collect may include:

Full name
Email address
Phone number
Property address
Project details
Photos or documents you choose to share
Any additional information you voluntarily provide

We may also automatically collect certain technical information, including:

IP address
Browser type
Device information
Operating system
Website usage data
Pages visited
Time spent on our website
Referral sources

How We Use Your Information

We use your information to:

Respond to your inquiries
Provide renovation estimates
Schedule consultations
Deliver our renovation services
Improve customer service
Communicate project updates
Improve website performance
Maintain internal records
Comply with legal obligations
Protect against fraud or unauthorized activity

We will only collect information necessary to fulfill these purposes.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience and analyze website traffic.

Cookies help us:

Remember website preferences
Measure website performance
Improve website functionality
Analyze visitor behavior
Enhance user experience

You may disable cookies through your browser settings; however, some features of the website may not function properly.

Google Analytics

We may use Google Analytics to better understand how visitors interact with our website.

Google Analytics may collect:

Device information
Browser information
Geographic region
Pages visited
Time spent on pages
Traffic sources

This information is collected in aggregate and is not intended to personally identify visitors.

Marketing and Advertising

We may use advertising platforms such as Google Ads and Meta (Facebook and Instagram) to promote our services.

These platforms may use cookies or tracking technologies to:

Measure advertising performance
Improve advertising campaigns
Deliver relevant advertisements
Understand visitor interactions

You can manage your advertising preferences through the privacy settings of those platforms.

Contact Forms

When you complete a contact form, we collect the information you provide solely to respond to your inquiry and provide our services.

We do not sell or rent your personal information.

Sharing Your Information

We may share your information only when necessary with:

Employees and contractors involved in your project
Professional service providers
Technology providers that support our website
Government authorities when required by law

We do not sell your personal information to third parties.

Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, misuse, alteration, or destruction.

While we strive to use commercially acceptable methods to protect your information, no method of electronic transmission or storage is completely secure.

Data Retention

We retain personal information only for as long as necessary to:

Provide our services
Meet legal obligations
Resolve disputes
Maintain business records

When information is no longer required, it is securely deleted or anonymized.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

Children’s Privacy

Our services are intended for adults and homeowners.

We do not knowingly collect personal information from individuals under the age of 13. If we become aware that such information has been collected, we will promptly delete it.

Your Privacy Rights

Subject to applicable law, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information where permitted
Withdraw consent for certain uses of your information
Request information regarding how your data is used

Email Communications

If you choose to receive updates from us, you may unsubscribe at any time by following the unsubscribe instructions included in our communications.